Professional background
A cross-functional, multi-disciplinary, product design leader with 20 years hands-on commercial experience, working for businesses from micro-, right up to PLCs. Most of my experience has been in Enterprise SaaS, but also with local and national brands such as The AA, Stella Artois, Tesco, Hotel Chocolat, etc. I have been in leadership roles for 6 years. Currently Head of Design & Research, EU Amazon Payment Products. Previously Head of UX, and Head of Product, at a FTSE 250 business.
I’ve had a significant exposure to Data Science (incl. ML and AI) and I’m passionate about combining Qualitative (Human-centred Design, ISO 9241-210:2019) with Quantitative (statistical data science, ISO 20252:2019) research.
Elsewhere on the internet
Cybernetics
The cybernetics of design
A UX Systemics Glossary
Environment
Boundary
Solution Space
Knowledge Space
Phase Space
Problem Space
Space
Event
Second-Order Cybernetics
Perceived State
Ideal State
Goal State
Current State
State
Negative Feedback Loop
Positive Feedback Loop
Multi-state System
Single-state System
Simple System
Complex System
Emergent System
Adaptive System
Concrete System
Abstract System
Closed System
Open System
System
Uncertainty
State
Behaviour
Homeostat
Ultra-stability
Transducer
Reticulum
Paradigm
Multinode
Heuristic
Entelechy
Controller
Artefact
Assembly
Anastomotic
Attenuation
Amplification
Algorithm
Adaptation
Market Systemics